Microsoft Dynamics 365 - Customer Engagement (CE)

A leading cloud-based customer relationship management (CRM) business solution that can help you drive sales productivity.

Microsoft Dynamics 365 - Customer Engagement (CE)

The core of all businesses is Customer Relationship Management, or CRM. Microsoft's CRM solution, Dynamics 365 Customer Engagement, which includes:
  • Sales
  • Customer Service
  • Field Service
  • Marking
  • Project Service
  • Automation

It is a leading cloud-based customer relationship management (CRM) business
solution that can help you drive sales productivity and improve the value of your marketing efforts through social insights, business intelligence, and campaign management.
Successful businesses know their customers need, not only in the initial sales process, but also later when the customer needs service and support. It explores entities, views, forms, search, business processes, dashboards and reports. You’ll also discover how to
extend the platform through customization and configuration.

Business Benefits:

Here’s why Microsoft Dynamics 365 CE is one of the most sought-after CRM solutions in the industry:
  • Seamless Connectivity Between Departments For Better Output:
Collaboration between departments is more than simply cooperating with other teams. Microsoft Dynamics 365 is a cloud-based solution that brings together CRM and Enterprise Resource Planning (ERP). It connecting multiple departments from Marketing and Sales to Operations, Finance and Customer Relations. Everyone from the teams to those interacting directly with the customers will have access to it in real time, enabling them to make smart business decisions.
  • Valuable Insights from Business Intelligence (BI) and Analytics:
The advantage with Microsoft Dynamics 365 is that it offers built-in BI and analytics that can be integrated into your business processes. It leverages Power BI, Cortana Intelligence Suite and Azure, giving the management a holistic view of their business and what drives it. Microsoft is combining the intelligence of the Office 365 usage reports with the interactive reporting capabilities of Power BI. With this, you can visualize and analyse Office 365 usage data, create custom reports and share the insights within your organization.
  • Fast and accurate reporting
  • Valuable business insights
  • Competitive analysis
  • Better data quality
  • Increased customer satisfaction
  • Identifying market trends
  • Increased operational efficiency
  • Improved , accurate decisions
  • Increased revenue
  • Lower margins
  • Shortening the Sales Cycle:
With Dynamics 365 easily accessible on personal technology, sales teams have a wealth of power on their hands. Dynamics 365, from Microsoft, allows you to shorten your sales cycle, leading to more sales and higher revenue. There are four of the top ways that CRM can shorten your sales cycle and accelerate your sales.
  • Effective Management of contacts leads and accounts.
  • More follow-ups…mean more sales.
  • Spend more time targeting the most productive leads.
  • Optimize how you currently use your CRM
  • Enhanced Social Engagement for Better Customer Service:
Using keywords and phrases, Dynamics 365 for Marketing analyse the Social Media behaviour of your customers to better understand their sentiment and engagement about your product and brand.
  • Social Engagement includes four main categories of capabilities:
  • Social Insights
  • Brand reputation
  • Social Care
  • Social selling
BI helps company representatives better understand the websites people visit, how they interact there, what communities they are a part of, and more. The data collected is analysed to look into customer sentiments, buying patterns, as well as brand loyalty – all elements that cannot be measured quantitatively. Such information helps teams provide better personalized options.
  • Quick Scalability:
It helps the companies to boost their productive capabilities via a host of high-end apps, like Dynamics 365 finance and operations, Dynamics 365 app for sales, etc. At the same time, it even integrations with Office 365 to make the business tasks easy. Additionally, the businesses can get valuable real-time insights with the help of Dynamics 365. Dynamics 365 can be deployed on-premises and even in-cloud. Thus, businesses are able to attune their existing solutions flawlessly with the changing (rather, progressive) business setup.
  • Familiarity and Easy Deployment:

Dynamics 365 Finance + Operations (on-premises) supports running business processes in
customer data centers. With this deployment option, application servers and the Microsoft
SQL Server database will run in the customer’s data center.
Enabling the ease of integration, Dynamics 365 has been created to be deployed in the
cloud, on-premise, and also as a hybrid. As an organization, you can make use of the tool in
any way you require. While for some organizations on-premise deployment is the way
forward, for smaller establishments, capital costs for infrastructure and staff may be
prohibitive.

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